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This agreement sets out the scope, fee and arrangements for hosting, monitoring and supporting Against The Odds' website and CRM under a monthly retainer. New features and larger pieces of work are charged separately.
One monthly fee that keeps Against The Odds' website and CRM hosted, monitored, working and up to date with small changes. It is a hosting, maintenance and support arrangement, not a budget for new development.
Digital Craft will keep the digital systems it has built for Against The Odds ("ATO") online, maintained and working, under the monthly retainer set out in clause 02. The systems covered are:
The following are included in the monthly fee at no additional cost:
Whether a request is a small update or tweak, or is additional work under clause 03, is decided by Digital Craft acting reasonably. If a request falls outside the retainer, Digital Craft will say so before starting it, so ATO is never charged for work it did not agree to.
Content that the systems let ATO manage itself (for example records, contacts, forms, bookings and campaigns in the CRM) is created and maintained by ATO and does not need Digital Craft's time.
A monthly retainer of £249 GBP, taken on the 1st of each month, for a minimum of 12 months.
| Item | When | Amount |
|---|---|---|
| Monthly retainerHosting, database, CRM uptime & monitoring, small updates & tweaks | 1st of each month | £249.00 |
| First paymentThen on the 1st of every month thereafter | 1 November 2026 | £249.00 |
| Minimum commitment 12 months × £249 | £2,988.00 |
The retainer is £249 GBP per month. Digital Craft is not VAT registered, so no VAT is added. Payment is taken on the 1st of each month, with the first payment due on 1 November 2026 and each later payment on the 1st of the month after.
This agreement runs for a minimum term of 12 months from the first payment. After that it continues on a rolling monthly basis until either party ends it on 30 days' written notice, as set out in clause 06. The retainer fee is fixed for the minimum term.
Anything outside clause 01, including all new features, is charged at £50 per hour or at a price agreed in advance. Nothing is charged without ATO's agreement first.
Any work that goes beyond the hosting, monitoring, small updates and small tweaks in clause 01 is additional work. This includes, without limitation, new features, new pages, new forms or workflows that need building, redesigns of existing pages or screens, new integrations with outside services, new applications, data imports and migrations, and any substantial change to how the systems work.
Before starting any additional work, Digital Craft will confirm in writing (email is fine) whether it will be charged at £50 per hour, with an estimate of the hours, or at a fixed agreed price. Work begins only once ATO has accepted in writing. If hourly work looks likely to go noticeably over the estimate, Digital Craft will let ATO know before carrying on. Additional work is invoiced on completion, or monthly for longer pieces of work, and does not change the monthly retainer unless both parties agree otherwise in writing.
Putting right anything in the delivered systems that stops working as it should, and small updates and tweaks, remain included in the retainer under clause 01 and are not additional work.
The hosting and database charges needed to keep the website and CRM online are covered by the retainer.
Digital Craft will provide and pay for the infrastructure needed to keep ATO's website and CRM online, including hosting, database, authentication, file storage and email-sending services at normal usage levels, as part of the monthly retainer at no extra cost to ATO.
Accounts and services that ATO holds in its own name, such as its Microsoft 365 / Outlook mailboxes and calendars that connect to the CRM, remain ATO's responsibility and are not covered by the retainer. If ATO later asks for paid services that are not in place today (for example SMS messaging, telephone numbers, or a significant increase in email or storage volumes), Digital Craft will explain the cost before setting them up, and those costs are paid by ATO.
The website, CRM and the code behind them are Digital Craft's property. The retainer is ATO's licence to use them and the charge for keeping them running. It is not a finance plan or a purchase by instalments.
All custom code, designs, assets and systems produced by Digital Craft, including the website, the CRM, the online forms and the booking pages, remain the property of Digital Craft. The monthly retainer grants ATO a licence to use these systems for its organisation for as long as the retainer is active and paid up to date. Nothing in this agreement transfers ownership of the systems to ATO, and ending the retainer does not, by itself, entitle ATO to the underlying code or build.
The retainer is a payment to keep ATO's systems running, hosted, maintained and supported, and for ATO's licence to use them. It is not a finance or instalment arrangement: paying it does not build up ownership of, or equity in, the systems. If ATO ever wishes to buy the systems outright, the parties can agree a price for that separately in writing.
ATO's own data, including its contacts, records, form responses, bookings and the content it adds, remains ATO's. Third-party services used by the systems are licensed under their providers' own terms and are not transferred under this agreement.
A 12-month minimum term, rolling monthly after that, with standard confidentiality, governed by the laws of England and Wales.
This agreement runs for a minimum term of 12 months from the first payment on 1 November 2026, then continues on a rolling monthly basis. After the minimum term, either party may end it on 30 days' written notice (email is acceptable). Notice given during the minimum term takes effect at the end of that term at the earliest, and retainer payments remain due up to the date termination takes effect.
On termination, the licence in clause 05 ends and the systems built by Digital Craft remain Digital Craft's property; they are not handed over for continued use. Digital Craft will provide ATO with an export of its own data in a standard format and transfer any domains registered in ATO's name, provided the retainer and any agreed additional work are paid up to date.
Both parties agree to keep confidential any non-public information shared in the course of this engagement, including source code, business plans and the personal data of the people ATO supports. Digital Craft will handle that personal data only to provide the services in this agreement and in line with UK data protection law. These obligations survive termination of this agreement.
This agreement is governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales for any dispute arising from it.
By signing below, the Client confirms that they have read and understood the terms of this agreement and accept them as a binding contract between Digital Craft and Against The Odds Education & Awareness CIC.
Your signed PDF has been emailed to you and to Digital Craft. You can also download a copy below for your records.